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Performance Results

Community Arts collects a range of information to help measure the success of our work.  Information regarding our performance indicators and recent results are available below.

 

Results for Quarter 3 - October to December 2016

  • 95% of customers rated Community Arts timeliness in response to requests as excellent or good
     
  • 97% of customers rated the service they received from Community Arts as excellent or good
     
  • 97% of customers rated Community Arts performance in keeping them informed as excellent or good
     
  • 99% of customers rated Community Arts staff attitude as excellent or good
     
  • 100% of customers rated the professionalism of Community Arts staff  as excellent or good
     
  • 100% of customers feel that they have been treated fairly by Community Arts
     
  • 97% of customers rated the overall quality of customer service provided by Community Arts as excellent or good
     
  • 91% of customers rated the accessibility of the service provided by Community Arts as excellent or good
     
  • 100% of customers rated the facilities at Howden Park Centre and Linlithgow Burgh Halls as excellent or good
     
  • 100% of customers rated the quality of the arts programme at Howden Park Centre and Linlithgow Burgh Halls as excellent or good
     
  • 100% of customers who rated the value for money of the venue hire charges at Howden Park Centre and Linlithgow Burgh Halls as excellent or good
     
  • 100% of customers rated the clarity of the venue hire charges at Howden Park Centre and Linlithgow Burgh Halls as excellent or good 
     
  • 83% of customers rated the choice of food and beverages available at Howden Park Centre and Linlithgow Burgh Halls as excellent or good
     
  • 85% of customers rated the value for money of food and beverages available at Howden Park Centre and Linlithgow Burgh Halls as excellent or good 
     
  • 84% of customers rated the quality of food and beverages available at Howden Park Centre and Linlithgow Burgh Halls as excellent or good
     
  • 85% of people who took part in a Community Arts activity agreed that their wellbeing improved as a result
     
  • 97% of teachers agreed that participating in a Community Arts education project has contributed to their pupils' educational attainment
     
  • 85% of customers  agreed that they are likely to become more active in their community as a result of participating in a Community Arts activity
     
  • 1 complaint was received by Community Arts
     
  • 100% of complaints were resolved and closed within 5 working days
     
  • There was a 94% uptake of events at Howden Park Centre and Linlithgow Burgh Halls as a proportion of all events programmed
     
  • 26,656 people attended events at Linlithgow Burgh Halls
     
  • 573 people participated in arts activity in the community
     
  • 46,110 people attended events at Howden Park Centre
     
  • 3,985 people participated in Youth Music Initiatives activities

     

Annual Results for 2015-2016

  • 93% of customers agreed that Public Art can enhance natural and built environments

  • 84% of local voluntary arts organisations rated the support received from Community Arts as excellent or good

  • 100% of the 2015-2016 Community Arts Grant budget was allocated to applicants

  • £335,136 of external funding was brought into Community Arts

 

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Address

Howden Park Centre
Howden, Livingston
West Lothian

EH54 6AE

Contact

Call us on: 01506 777666
Email: box.office@westlothian.gov.uk